5 Gates of Success
At Concentrus, your success is our success. We want to make sure you have a sustainable, long-term solution so that you can get the most out of your ERP investment. We do this by practicing active listening to ensure that we understand all your business challenges before recommending a solution so that we can help you overcome your existing business challenges and future-proof your organization.
To do this, we’ve created 5 gates of success to ensure that you have all the tools you need to run your business and accelerate growth. The gates of success for our ERP customization methodology are a series of client touch points that were carefully chosen by the Concentrus team to ensure that we are on the same page as our customers.
Alignment
We take the time to understand your business, industry and processes. We get clear on your current business challenges, drivers, goals, and define what success looks like to you.
Requirements Approval
Our team provides a detailed summary of your requirements and the proposed solution. The purpose of reiterating this with you is to ensure we are aligned with your vision.
User Interface Approval
Here, we show the client what the result will look like. The client gets to test the interface to make sure it is what they envisioned and that they feel comfortable with the user experience.
Design Approval
At this point, our team shows you the back end to ensure the design will bring forth the desired results and performance. This ensures that your issue is fixed without creating another problem.
User Acceptance Test
During our final client touch point, we provide you and your team with the ability to test drive the solution. During this phase, we will ensure that both and your team are comfortable with the solution and train the team to ensure a successful launch.
What happens in between the Client Touch Points?
Between each client touch point, our team is actively working towards your success. From developing a project plan to creating your UI, to working on your ERP customizations and more, our team works hard to make sure you stay focused on your goals without getting distracted by all the tasks associated with the implementation. The Concentrus team does all the back-end steps to ensure that you have the systems, processes, and training you need to get the most out of your ERP investment.
