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Digital Mailroom FAQs
What are the types of documents are supported by your digital mailroom solution?
Some common types of documents are:
- Invoices – for AP/AR automation processes
- Applications (membership, employment, etc.)
- Employment applications
- Insurance appeals (applications, records, claims, forms)
- Legal documents
- Forms
- Paper-based mail
- And much more
What are the advantages of transforming your mailroom with Concentrus?
- Increase productivity: Having your mail digitized and indexed will free up staff members from processing documents manually.
- Secure document access: Your mail will be diverted to our secure facility, ensuring your private documents are kept safe. After being scanned, your digital files are available only to authorized staff, who can monitor a clearly defined audit trail to identify exactly who has accessed which documents.
- Saved space: By removing physical documents, your company will also experience fewer mailroom requirements, which will allow you to repurpose your current office space.
- Faster retrieval: We index digital documents according to a set of specific factors that we discuss during our initial consultation. With a simple digital search, you can find the information you need, quickly and efficiently, instead of frantically searching through old letters.
- Maintain your competitive edge: Keeps you ahead of competitors who haven’t yet adapted to a digital environment.
- Process efficiency: We help you electronically route mail throughout your organization for review and approval, even to remote workers.
- Get rid of manual bottlenecks: Rules can be set to forward emails when someone goes on vacation to another employee, which will ensure that the process continues.
- Maintaining accurate records: Ensures mail is filed correctly and never lose a document again.
How do you accept our mail/documents?
Depending on your preference, we can pick up mail/documents at your location, receive at our local PO box, receive directly to our office or install network scanners and receive digital images.