When setting up Automated Bank Statement Import to pull files from your bank’s SFTP server, there are some steps that are commonly missed. Without these, NetSuite may not show the correct parser options or may throw errors when trying to download files.
1. Install the Bank Statement Parsers Bundle (Bundle ID: 293699)
After installing the Automated Bank Statement Import SuiteApp, you must also install the Bank Statement Parsers bundle.
Without this bundle, NetSuite will not display the available Transaction Parsers (such as CAMT.053, BAI2, MT940, etc.) in the import profile and you will not be able to choose the correct parser for your bank’s file format.
How to install:
- Go to Customization → SuiteBundler → Search & Install Bundles
- Search by Bundle ID: 293699
- Install the Bank Statement Parsers bundle
- After installation, revisit the Format Profile of your Financial Institution record for your SFTP connection— the Transaction Parser field will now show the correct formats – BAI2 is most common.
Ex.
2. Fixing the “Incorrect Download Directory” Error
One of the most common SFTP errors is related to the Download Directory. If the directory path you enter does not match the bank’s SFTP configuration/organization of folders, you may see errors such as:
- “Incorrect download directory”
- “Directory not found”
- “Unable to download file”
A common fix is to set:
- Download Directory: /
- Absolute Path: checked
This tells NetSuite to use the root directory of the SFTP server, which often resolves directory access issues. Many banks configure their SFTP environment so that / is the correct folder for statement files, or the SFTP user is automatically restricted to the correct directory.
After the connection works, you can refine the folder path later if needed.
Summary
To avoid the most common issues during SFTP setup:
- Install the Bank Statement Parsers bundle (ID: 293699) so that NetSuite can display the correct transaction parser formats.
- If you encounter download path or directory errors, try setting the Download Directory to / and enable Absolute Path.